Username
Password
Remember Me
No account yet? Register
login
Post Complaint

Home  »  Consumer Reviews  »  Airlines  »  Impossible re-routing by Delta
Impossible re-routing by Delta
Jun 17, 2008
Delta Airlines complaint
I made a resevation on Delta to go from Las Vegas (LAS) to Mazatlan, Mexico (MZT) on Oct 24, 2008. Since there are no direct flights for this route, I booked on Delta through Los Angeles (LAX). A week after the flight was booked, Delta "re-routed" the LAS to LAX leg of the flight to a LAS to Salt Lake City, then Salt Lake City to LAX. The only problem was that the plane from Salt Lake City arrived two hours after the plane to Mazatlan left LAX.

I called Delta and they said that rerouting was their perogotive and that if I didn't want to stay overnight in Salt lake or Los Angeles (room, board and trans at my expense) , that I could have a full refund. Since these tickets were booked early, the cost of travel has skyrocked, so a refund is really no option and the traveller would have to take another day of vacation to accomodate Delta.

What is wrong with this picture? Can airlines bail on contracted flights and dump you out on the tarmac to fend for yourselves? I know that if the situation were reversed, I would be held liable for making the situation whole. Why isn't Delta held accountable?

More Delta Airlines Reviews

Delta Airlines News

Discuss
Delta Airlines News

on our forums


Quote this article on your site | Views: 74

  Be first to comment this article
RSS comments

Comments on Impossible re-routing by Delta

Consumer Forum is another great place to discuss consumer concerns NOT RELATED to this article.

Name:
Comment:



Code:* Code
I wish to be contacted by email regarding additional comments

 
< Prev   Next >

Our Friends

Consumer Reports is the most famous consumer product reviews and rating agency.

This Consumer Blog offers alternative look at Consumer Product Reviews

Complaints: Learn how to write proper complaint letters that get the results