Pissed Consumer - Impossible re-routing by Delta

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Impossible re-routing by Delta

Jun 17, 2008

Delta Airlines complaint

I made a resevation on Delta to go from Las Vegas (LAS) to Mazatlan, Mexico (MZT) on Oct 24, 2008. Since there are no direct flights for this route, I booked on Delta through Los Angeles (LAX). A week after the flight was booked, Delta "re-routed" the LAS to LAX leg of the flight to a LAS to Salt Lake City, then Salt Lake City to LAX. The only problem was that the plane from Salt Lake City arrived two hours after the plane to Mazatlan left LAX.

I called Delta and they said that rerouting was their perogotive and that if I didn't want to stay overnight in Salt lake or Los Angeles (room, board and trans at my expense) , that I could have a full refund. Since these tickets were booked early, the cost of travel has skyrocked, so a refund is really no option and the traveller would have to take another day of vacation to accomodate Delta.

What is wrong with this picture? Can airlines bail on contracted flights and dump you out on the tarmac to fend for yourselves? I know that if the situation were reversed, I would be held liable for making the situation whole. Why isn't Delta held accountable?

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